Size and color

1. If customers find that the size does not fit or color is not satisfactory, customers may contact us to request replacement or refund.

Termination of order

1. Customers are not allowed to terminate a purchase order if payment of that purchase is done and payment confirmation is sent to customer.
2. Customers are allowed to terminate a purchase order if payment is not yet done, you may contact us to cancel your order.

Payment Confirmation

1. If customers place purchase orders through our website and make payment through Paypal, a receipt will automatically be sent to customer’s contact email.
2. If customers place their order via What’s app, email or Instagram, a payment confirmation email will be sent to customer’s contact email or instant messengers.
3. Upon payment completion, we will process the orders subject to the term of Order Processing Time (refer to “Order Processing Time”).

Order Processing Time

1. Subject to our stock availability, all orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
2. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Rejected Parcels and Incorrect Addresses

1. If a parcel is not accepted and needs to be returned to us, whether it’s because of an incorrect address provided by you or due to a refusal to accept delivery, the goods will be returned to us at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. If the cost of returning the goods exceeds the cost of the products, no refund or return will be carried out.

Taxes and Import Fees

1. Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country and we encourage you to be aware of these potential costs before placing an order with us. Upon checkout, some couriers may try to estimate these charges, however, please note that you remain responsible for any excess charges which may still be chargeable.
2. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at your expense, and you will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. If the cost of returning the goods exceeds the cost of the products, no refund or return will be carried out.

Defect Liability

1. Before placing any order, customers shall be aware of that the products purchased are handcrafted, it may have unavoidable minor defects and reasonable tolerance should be given.
2. For materially defective products where the materials defects are caused by inappropriate production, customer may contact us for replacement or refund.

Replacement and Refund

For defective products as defined in the term of Defect Liability (refer to “Defect Liability”) and the unsuitable products as defined in the terms of Size and Color (refer to “Size and Color”)

1. Customer may contact us to replace. Before the replacement, customers shall return the product(s) to us at customer’s own expenses and upon receiving the returned product(s), we will process the replacement.  If customers have any concern on above arrangement, customer may contact us for further clarification.
2. We promise to refund the price of concerned product(s) paid by customer if the products purchased are materially defective as defined in the term of Defect Liability (refer to “Defect Liability”) and are unsuitable as defined in the terms of Size and Color (refer to “Size and Color”). The concerned products shall be returned at customer’s own expenses for refund purpose. Customers may contact us for further clarification.
3. Refund is ONLY applicable for product price refund. Shipment fee is not refundable.

 

Return

1. The concerned product(s) shall be returned to us within 7 days from the date of receiving the products and the returned product(s)shall be under the following conditions:

• no willful or malicious damage made by customer.
• not washed or used
• with original package.

2. Return cost shall be paid by customer.

Limitation of Liability

1. Our total liability for any costs, claim, damage or loss arising under the purchase shall be limited to an amount equal to the total amount of payments received by us from the customer under the purchase. We shall not be liable to the customer for direct or indirect loss, death or injuries caused by inappropriate use of our product(s).

尺寸和顏色

1、如果客戶發現尺寸不合適或顏色不滿意，客戶可以聯繫我們要求更換或退款。

終止訂單

1.已完成付款及己向客戶發送付款確認之訂單，客戶不得終止訂單。

• 如果付款尚未完成，您可以聯繫我們取消您的訂單。

付款確認

1.如果客戶通過我們的網站下訂單並通過Paypal付款，收據將自動發送到客戶的聯繫電子郵箱。

2.如果客戶通過What's app、電子郵件或Instagram下訂單，付款確認電子郵件將發送到客戶的聯繫電子郵箱或即時通訊工具。

3.付款完成後，我們將在訂單處理時間期限內處理訂單（請參閱“訂單處理時間”）。

訂單處理時間

1.根據我們的庫存情況，所有訂單都在1-2個工作日內處理。訂單在週末或節假日不發貨或交付。

2.如果我們遇到大量訂單，發貨可能會延遲。請允許額外的運輸天數以供交付。如果您的訂單或發貨出現重大延遲，我們將通過電子郵件或電話與您聯繫。

拒收包裹和地址不正確

1.如果包裹未被接收，需要退回給我們，無論是因爲您提供的地址不正確還是由於其他原因拒絕接受貨物，貨物將退回給我們,而客人將承擔費用. 我們將會把貨款(扣除第一次發貨的郵費外) 退回給客人。此外, 如果貨物由客戶方退給我們時, 客人沒有承擔退回運費,或 退回運費超過產品費用，將不進行退款或退貨。如客戶對上述安排有任何疑問，客戶可聯絡我們進一步澄清。

關稅及 清關費用

1.國際貨運的進口關稅和清關費用 是由目的地的所在國 決定, 並在貨物到達 目的地後在該地區繳付。每個國家或地區的 關稅和清關費用不同，客人需要先瞭解費用, 反再下訂單。雖然，一些快遞公司可能會嘗試估算這些費用，但是請注意，估算未必準確, 您可能需要繳交 超額費用。

 

2.如果您拒絕支付上述 關稅和清關費用，貨物將可能被退回給我們, 而客人亦需要 承擔退回的費用. 我們將會把貨款(扣除第一次發貨的郵費外) 退回給客人。此外, 如果貨物由客戶方退給我們時, 客人沒有承擔退回運費,或 退回運費超過產品費用，將不進行退款或退貨。如客戶對上述安排有任何疑問，客戶可聯絡我們進一步澄清。

保用責任

1、客戶在下單前，應瞭解所有產品是手工製作，可能存在無法避免的小瑕疵，請給予包容。

2.對於因生產不當而造成的嚴重品質問題，客戶可以聯繫我們進行更換或退款。

更換和退款

對於保用責任條款中定義的嚴重品質問題（請參閱“保用責任”）和尺寸和顏色條款中定義的不合適產品（請參閱“尺寸和顏色”）

1.客戶可聯絡我們進行更換。更換前，客戶須自費將產品退回給我們，收到退回的產品後，我們會處理更換事宜。如客戶對上述安排有任何疑問，客戶可聯絡我們進一步澄清。

2.我們承諾，如果購買的產品存在嚴重品質問題（參見“保用責任”），並且尺寸和顏色不適合（參見“尺寸和顏色”）中定義的相關產品，關產品的貨款(扣除第一次發貨的郵費外) 退回給客人。 如客戶對上述安排有任何疑問，客戶可聯絡我們進一步澄清。

3.退款僅適用於產品價格退款。運費不予退還。

退還產品

1.客人在收到產品之日起7天內 退回給我們，退回的產品應符合以下條件：

•  沒有故意或惡意損害產品。
•  未清洗或未使用
•  連原本包裝一起退回。

2.退貨費用由客戶支付。

責任限制

1.如果客人因為是次採購 而產生任何 損害或損失, 而向我們索賠,我們的全部責任僅限於我們從客戶處 收到的貨款總額 (扣除第一次發貨的郵費外)。對於因客人自身不適當地使用我們的產品而造成的直接或間接損失、死亡或傷害，我們不承擔任何責任。

 

條款及細則 以英文原文為准